Aligner legal

Languages
NNG Nazari "Naz" Goudin

Delivery Policy

Thanks for using Aligner! We help companies to keep their multilingual content easily up to date and therefore spread your word much faster.

Following we describe how the terms of service (“Terms”) cover your use and access to our services, software, and websites (“Services”). Despite the reside your agreement is with Aligner OÜ Company.

By using our Services, you’re agreeing to be bound by the Terms of Use and our Privacy Policy. If you’re using our Services for an organization, you’re agreeing to these Terms on behalf of that organization.

Services and Delivery

app.aligner.io enables to get instant pricing and order Translation Services and collaborate with the third parties at your command, so please think carefully about placing each and every order, as well as what you share and with whom. We aren’t responsible for the behavior of any third parties, partners either linked websites.

Prior to placing an order, you’ll be asked to confirm the instant pricing based on the word count, language, industry, and delivery date.

Upon successful payment, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services.

The services will be deemed to be successfully delivered to you upon the performance of the services. The delivery is added to app.aligner.io into the same collection where the order was initiated. All ordered translations will be aligned as compared to master language.  

User(s) will receive the notification of the delivery. 

Upon the successful payment, the receipt of your order will be generated in PDF and available on the “Orders” page.

If not satisfied with the quality of the Translation Service, we will do our best to provide you a new delivery of the Translation Services. We may offer a full refund if a user requests one. Please follow the procedure described in the Refund Policy. ​

Delivery time

Standard delivery time for Translation Services is 24-48 hours, smaller orders might be delivered as fast as within 4-6 hours. 

Refund Policy

Introduction

Thanks for using Aligner! We help companies to keep their multilingual content easily up to date and therefore spread your word much faster.

Following we describe how the Refund Policy covers your use of services provided by Aligner. Despite the reside your agreement is with Aligner OÜ Company.

By using our Services, you’re agreeing to be bound by the Terms of Use and our Privacy Policy. If you’re using our Services for an organization, you’re agreeing to these Terms on behalf of that organization.

Ordering and Refund Procedures

If a user who paid for the Translation Service and is not satisfied with the delivered service shall contact us within 14 days from the delivery date and provide evidence of insufficient service at support@aligner.io.

The claim shall contain:

Username (e-mail address)

Order ID

Date of delivery

Evidence of insufficient service

Unless specifically requested, the user’s account will remain active while the validation of delivered services. If the insufficient quality of delivered services is confirmed, a customer will get a new delivery. 

The user has the right to a full refund if the claim is submitted within 14 days from the purchase date and the evidence is qualified, based on the conditions provided for in subsection 53(4) in the Law of Obligations Act. 

All refunds are processed in EUR and will be delivered to the same credentials within 14 days from the claim submission if needed reflecting the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Aligner is not responsible for any change in exchange rates between time of payment and time of refund.

Aligner reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Exchange rate fluctuations for international payments are constant and unavoidable.

Due to a delivery time starting from 4 hours, the cancellations cannot be requested after the order is confirmed and payment is successfully processed. 

Violations of the Terms of Use will waive the current Refund Policy.

Other Documents